Communication Expectations

If you have an unresolved issue or complaint regarding your electric service account that cannot be resolved by Greeneville Light & Power System, TVA may be able to help. Click this link to learn more:

www.tva.com/complaintresolution

Vision Statement

GL&PS will strive for exceptional performance in the following areas:

  • Customer Service: Meeting or exceeding the expectations of our Customers in every interaction
  • Stewardship: Prudent management of assets and Customer investments
  • Innovation: Development and use of innovative procedures and practices that improve customer service and system reliability, drive efficiency, and enable lower rates
  • Reliability: The highest practical level of reliability in the region
  • Superior Work Environment: Create and maintain an environment where all can perform at the highest level of professionalism in the industry

Mission Statement

Greeneville Light and Power System is committed to providing electric power, energy, and related services to its Customers in a courteous, professional manner at the lowest practical cost with due regard to safety, reliability, and financial stability.

History

Tennessee Valley Authority (TVA) purchased East Tennessee Light and Power Company from Cities Service Power and Light Company in December 1944. On March 30, 1945, the Greeneville Board of Mayor and Alderman agreed to purchase East Tennessee Light and Power Company, thus creating the Greeneville Light & Power System , a Municipal Power Distributor. Greeneville Light & Power System began providing electricity to Greene County, Tennessee in 1945. By the 1950's, the convenience of electricity had been extended into our rural areas. Having completed 60 years of service in 2005, Greeneville Light & Power System is noted for providing reliable service, with some of the lowest rates in the Southeast USA/region. Greeneville Light & Power System has also been a significant player in bringing industry to Greene County, Tennessee.

Our Company

GLPS is an agency of the Town of Greeneville, Tennessee. It is governed by a board (known as the Greeneville Light & Power Board), the members of which are appointed by the Mayor and Board of Aldermen for the Town of Greeneville. Unless otherwise rescheduled, the Greeneville Light & Power Board meets on the fourth Monday of each month at 9:00 a.m.., at the offices of GLPS.

The General Manager is the chief executive officer of GLPS and is responsible for the day to day operations of the system.GLPS employs Customer Service Representatives who can respond to Customer needs, questions, and requests. They are all located in GLPS's main office at 110 North College Street.

GLPS serves approximately 37,500 customers within Greene County, Tennessee and portions of surrounding counties, with approximately 2,100 miles of line. It is a financially sound company with 79 full time employees and 5 part time employees and is governed by an appointed five member board including the following, Chairman Shane Hite,  Secretary Sam Miller, Jim Emory, Willie Anderson and Sarah Webster. The board meets the fourth Monday of each month at 9:00 a.m. in the board room at 110 North College Street. The general manager is Bill Carroll.

Outage Map

OMS

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Contact Us

Greeneville Light & Power
110 N. College Street
Greeneville, TN 37743
Office: 423-636-6200
Emergency: 423-636-6202