NOTICE OF THE REOPENING OF GL&PS FACILITIES TO PUBLIC ACCESS
On Tuesday, May 26 GL&PS will reopen its facilities to public access. Because bringing people back together might increase the odds of spreading the COVID-19 virus, we will use the safe business practices listed below to protect the health and safety of all parties. Although doing so may slightly inconvenience Customers and employees, protecting everyone’s health and safety is the primary concern.
Until further notice CUSTOMERS will be expected to:
- Follow posted signs to enter the lobby through one door and then depart through another.
- Wear a protective mask during their entire time within the GL&PS lobby. A mask will be provided for those who don’t have one. To protect the health of other Customers and of our employees, Customers refusing to wear masks will not be allowed in the lobby. They will be advised how they might conduct their business via our drive through lanes, by telephone, or through one of our electronic options.
- Follow the RED path simply to make a payment, or to follow the YELLOW path for all other Customer Service needs. Both colored paths are shown on signs and on the lobby floor.
- Maintain social distance spacing by using the spots marked on the lobby floor for both colored paths.
Also until further notice GL&PS EMPLOYEES will:
- Wear masks during face to face interactions with Customers.
- Frequently disinfect their work areas and lobby surfaces.
- NOT SERVE a Customer who refuses to wear a mask. For the protection of other Customers and of our employees, Customers without a mask will be asked to conduct their business via our drive through lanes or by telephone.
REPORT ON THE GREENE COUNTY COVID-19 RELIEF FUND
One of the blessings of living in Greene County is being part of a community that takes care of its neighbors. It’s easy to find many examples of that generosity, but I want to share with you further proof of just how well we care for one another when times are tough.
In early April TVA offered a donation of $15,000 to provide assistance with household electric bills owed by GL&PS Customers who were financially injured by the COVID-19 virus invasion. The only conditions were that our community must match TVA’s donation by the end of September, and that all funds must be administered by a nonprofit charitable agency.
To take advantage of this opportunity, we established the GREENE COUNTY COVID-19 RELIEF FUND and asked the Greene County United Way to serve as its administrator. On April 17 we publicly introduced this program via GL&PS media and local radio and newspaper spots and first asked our community for support. Remember, we had only six months to match TVA’s donation.
Given the generosity of this community, it should not be a surprise, but I do think this to be a minor miracle; as of Friday, May 15, $13,745 had been contributed to this fund. We have almost reached the goal in less than a month. Thank you to all who made this happen.
That money is important because the GREENE COUNTY COVID-19 RELIEF FUND has already helped twenty families that had just about run out of options. And because our economy will not return to normal immediately, the need will continue.
All can be proud of the amazingly quick pace of contributions to the COVID-19 RELIEF FUND. But there is another very important fact that you should know about the good people of Greene County. Some of the folks who received help from the COVID-19 RELIEF Fund returned the money they received as soon as they were able to do so. Others have partially repaid the money received during their time of need, and promise to repay the full amount.
Repayment is are not required or expected of any recipient; those who are making repayments are doing that so that others in need can also be helped. They are excellent examples of how our friends and neighbors share each other’s burdens.
WOW, what a great community this is.
NOTICE OF PLANS TO REOPENG GLPS FACILITIES TO PUBLIC ACCESS
Thankfully, the gradual restart of Tennessee’s economy appears to be going well. Getting everyone back to work and back to normal activities is vitally important to all of us. We at GL&PS look forward to the day we can resume serving you more personally and more efficiently. We had hoped to reach that point this week, but because the overall number of COVID-19 cases continues to rise, I do not believe this to be the time to eliminate any of our safe work practices.
As inconvenient as it may be, the continuing threat of spreading the COVID-19 virus through face to face interaction compels me to delay reopening GL&PS’s main office to public access until at least Tuesday, May 26, the day after Memorial Day.
Although it subjects Customers to more days of patiently waiting in our drive through lanes to conduct business with GL&PS, this short delay will better protect the health and safety of our employees and of our Customers. By May 26 all should know if the COVID-19 calamity has eased enough so we can start down the path to normal business practices without posing a substantial health risk to anyone.
Thanks again to everyone for your patience and understanding while we continue to serve your needs as effectively and as safely as we can.
Notice to GL&PS Customers About
Reopening GL&PS Facilities to Public Access
To avoid spreading the COVID-19 virus, GL&PS closed its facilities to public access on March 24, and learned how to conduct business via our drive through lanes. Customers understood the reasons for that decision and have been very patient with the delays and aggravation caused by our taking this health safety measure. I extend my sincere thanks to the GL&PS employees and to the Customers who made this potentially difficult process work much better than it might have done.
Today our economy received good news. Because the COVID-19 threat appears to be waning, Governor Lee announced that on April 29 retail stores can gradually begin a return to normal operations. That’s wonderful news, but it doesn’t mean the COVID-19 invasion has ended or that smart health practices should be stopped.
Even though the end of this nightmare may be on the horizon, it is wise to delay reopening GL&PS facilities for two weeks after the upcoming retail restart so we can be reasonably sure that a second COVID-19 outbreak has not occurred.
Presuming that next week’s business restart plans go as expected, GL&PS will reopen its facilities to the public on Wednesday, May 13. Until then, Customers should arrange to conduct business with GL&PS via our drive through lanes just as they have been doing for the past month.
We’re eager to return to normal operations so we can serve you more efficiently, but with all the unknowns about how the COVID-19 virus is spread, waiting a few extra days seems like the proper thing to do.
GREENEVILLE LIGHT & POWER
COVID-19 ASSISTANCE FOR CUSTOMERS
April 17, 2020
Greeneville Light & Power System (GL&PS) recognizes that the negative economic impact caused by the COVID-19 virus invasion may cause some Customers difficulty in paying their monthly electric bills. While GL&PS cannot supply free services or forgive any amounts due, we have developed programs to assist various Customer groups until the economic situation improves. As each group of Customers has unique circumstances, the process to assist varies accordingly.
RESIDENTIAL CUSTOMERS (RS)
Our Customer Service Representatives (CSRs) will work with any and all RS Customers who call for our assistance. Because individual RS circumstances vary greatly, RS inquiries will be handled on a case by case basis. Extended payment arrangements are available, and our CSRs will also refer RS Customers to local agencies that provide direct bill assistance. GL&PS will strive to meet the needs of every distressed RS Customer with a goal of continuing to provide electric service to that account.
SMALL COMMERCIAL AND INDUSTRIAL (GSA)
GL&PS will allow small commercial and industrial (GSA) Customers financially stressed by the COVID-19 situation to defer payments until September 30, 2020. If assistance is needed due to the COVID-19 outbreak, a representative of that distressed GSA Customer should contact GL&PS and outline their situation. Upon confirmation of those circumstances, and a written commitment by the GSA Customer to pay all amounts due by Noon, September 30, 2020, GL&PS will defer collection of that Customer’s monthly bills until that date.
This is being offered to support small businesses and the people who work there. The opportunity for GSA Customers to participate in this deferred payment program will expire thirty days after the Governor of Tennessee in some manner states that businesses in our State should return to normal operations
LARGE COMMERCIAL AND INDUSTRIAL ACCOUNTS (MSB, MSC, MSD)
If assistance is needed due to financial distress brought on by the COVID-19 outbreak, a representative of a distressed MSB, MSC, or MSD Customer should contact GL&PS and outline their situation. Due to the complex billing issues related to these accounts, each of these requests will be addressed on a case by case basis with a goal of agreeing upon a payment deadline and a deferred payment arrangement so these businesses can continue operating and their employees can continue working.
The opportunity for MSB, MSC, and MSD Customers to defer payments will expire thirty days after the Governor of Tennessee in some manner states that businesses in our State should return to normal operations.
ANNOUNCING THE GREENE COUNTY COVID-19 RELIEF FUND
April 17, 2020
TVA is poised to donate $15,000 to help our community get through the COVID-19 outbreak, with only two conditions attached to that offer: we must match that amount with local funds, and if we are successful in making that match, the entire $30,000 must be routed to the community through a nonprofit charitable organization.
This timing of TVA’s offer could not have been any better; our local United Way program just received an anonymous private donation designated for this exact purpose, and the United Way obviously meets the definition of a nonprofit charitable entity.
That good fortune provides a jump start in efforts to fully match TVA’s offer, and the United Way director indicates a willingness to be part of this community support effort. Therefore, GL&PS is partnering with the United Way to make this happen for our community.
To donate to the United Way COVID-19 Relief Fund, go to paypal.me/uwgc. Contact one of our Customer Serice Representatives at 423-636-6200 for details.
As was the case last week, our Customers continue to show amazing patience with the frustrating new processes we must use to safely serve your needs. Last week almost 1,000 of you conducted some type of business via our drive through, and several thousand did business by telephone or electronic means without anyone seeming to be upset or even impatient. Thank you.