Greeneville Energy Authority has an exciting program called Community HELP (Heating Electric Lighting Program). Customers can choose to have their monthly electric bill payment rounded up to the next dollar amount with all proceeds going directly to the Food Bank located here in Greeneville. The maximum contribution per customer is $0.99 per month. 

All collected funds are distributed by the Food Bank to assist those in need of help paying their electric bills. To sign up call GEA at 423-636-6200 or follow the instructions below:

SmartHub Mobile (Android or Apple phones/tablets)

  • Open the SmartHub app.
  • Go to "Bill & Pay" at the bottom of the screen.
  • Select "Community HELP Round Up"
  • If you are already enrolled will see an icon that says "Enrolled" and if you already contribute extra, it will tell you the amount.
  • If you have not enrolled, click the enroll button, agree to the terms, and select the correct option for you.
  • If you are only on roundup and want to add a little extra, you will need to unenroll and change the amount. There is no limit to the number of times you change and it will not start until the next bill.

SmartHub Web (Desktop/Laptop or if you don’t have the SmartHub App on your phone)

  • Go to https://glps.smarthub.coop and select the Community HELP option from the Billing & Payments menu or just follow this simple link Community HELP.
  • If you are already enrolled you will see all accounts enrolled and the amount.
  • If you have not enrolled, click the enroll button, agree to the terms, and select the correct option for you.
  • If you are only on roundup and want to add a little extra, you will need to unenroll and change the amount. There is no limit to the number of times you change and it will not start until the next bill.

If you have any questions about this new program please give us a call.

SignUp

 CommunityHELP

Tips on how to spot a scammer...

Don't be pushed into action. Just because someone looks or sounds official doesn't mean they are. Criminals hope we will be frightened into letting down our guard and that tactic often works. If you receive an unsolicited call or email that threatens legal action, ignore it.

Take control of your telephone. A significant portion of criminal's consumer activity involves telephone calls. Unfortunately, caller ID can no longer be considered reliable, so unless you recognize the telephone number, the best tactic is to let the call go to voicemail.

Greeneville Energy Authority will never contact you by phone requesting payment. If you receive a call requesting payment, hang up and call us at 423-636-6200.

Also, use caution when making online payments. Some bill pay companies may come back as the result of an internet search and could possibly even use our logo to look like you are making a payment directly to us. These companies may charge a fee in addition to your payment. To ensure this doesn't happen, make certain you are making online payments through Smarthub. Check to make sure that the URL is correct in the address bar and look for the "lock" symbol. The appearance may vary between browsers and versions. Below are some samples:

Chrome

smarthub link

Firefox

smarthub link ff

Internet Explorer 11

smarthub link ie

To get your balance or make a payment, please use one of our methods listed in the article below:

 Payment Options

You can now pay your bill or report an outage without waiting in line!

  • Call 423-636-6200
  • Press 1 to report an outage
  • Press 2 to hear your balance or pay your bill

SmartHub is a great new way to pay your bill, report an outage, view your usage and much more!

It replaces our previous payment service, Ebill. In addition to paying your bill online, you can now preform the following tasks:

  • Report an outage 
  • View your power consumption
  • Ask us questions
  • View your billing history

Be sure to check it out https://glps.smarthub.coop

- Download SmartHub For Your Mobile Device -

Greeneville Light & Power System SmartHub for Android powered devices. Greeneville Light & Power System SmartHub for iPad, iPhone, and iPod touch.

You can view our outage map to see what areas are currently affected by outages. This information is updated live. Click the image below to access the map.

If you are viewing this on a mobile device, the summary table may cover the map. Click the small "x" in the upper left hand corner to close the table and see the map.

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Outage Map

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Contact GEA

Greeneville Energy Authority
110 N. College Street
Greeneville, TN 37743
Office: 423-636-6200
Payments: 1-866-999-4581