Below is a list of Frequently Asked Questions:
Q: Can I pay my bill online?
A: Certainly! Just go to http://glps.smarthub.coop and create your online account. You can pay your bill via E-Check or Credit card.
Q: What do I do if my power is out?
A: Give us a call at 423-636-6200 and press 1 for outages. You can also report an outage using the Smarthub app for Android, iPhone or iPad.
Q: What can I do about trees that are close to powerlines on my property?
A: Call our tree trimming department at 423-636-6219.
Q: What’s required to have power turned on?
A: Two forms of identification, one of which must include a photo. New customers applying electronically or in person will be required to undergo an identify/credit check. Social security number is required to run the identify/credit check. Deposit may be required.
Q: How do I change my password?
A: To change your password; on login page select “can’t access your account”. A new temporary password will be emailed to you.