Greeneville Energy Authority CommandIQ® Mobile Application Privacy Policy

What is covered by this Privacy Policy

Greenville Energy Authority’s CommandIQ App is an application developed by Greeneville Energy Authority, for use by subscribers of broadband service providers (BSPs) who purchase cloud and software services from Greeneville Energy Authority, Inc. Greeneville Energy Authority, Inc. is a processor of (or service provider for) its BSP’s subscriber personal information under applicable privacy and data protection laws. Your BSP provider is the controller of (or business for) its subscriber personal information. In other words, your BSP determines how and why your information is processed. As such, subscribers should refer to their BSP’s privacy notice for details on how the BSP processes subscriber personal information.

Privacy Policy applies for any use of the App

This Privacy Policy applies to the App described in the CommandIQ Mobile Application End User License Agreement (the “Agreement”). Please read your BSP’s privacy notice and this Privacy Policy carefully to understand how information collected by the App will be treated. If you do not agree with your BSP’s privacy notice and this Privacy Policy, you should not install, use, or access the App.

Children Under the Age of 16


The App is not intended for children under 16 years of age, and on behalf of its BSPs, Greeneville Energy Authority does not knowingly collect personal data of children under 16, without parental consent. If Greeneville Energy Authority learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Greeneville Energy Authority will delete that information. If you believe Greeneville Energy Authority might have any information from or about a child under 16, please contact Greeneville Energy Authority at (This email address is being protected from spambots. You need JavaScript enabled to view it.?)

How Greeneville Energy Authority Collects Your Information

On behalf of your BSP, Greeneville Energy Authority collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, password/pin, preferred language, and your account number with your BSP;
  • Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
  • Data insights Greeneville Energy Authority attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.

 

How Greeneville Energy Authority Uses the Information


On behalf of your BSP, Greeneville Energy Authority uses the information collected as described in this Privacy Policy, to:

  • Provide you with the App and the Services/notifications provided through the App as described in the Agreement;
  • Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you;
  • Carry out Greeneville Energy Authority’s obligations as described or authorized in the Agreement, your BSP’s privacy notice, and this Privacy Policy;
  • Enforce Greeneville Energy Authority’s rights arising from the Agreement between you and Greeneville Energy Authority; and
  • Fulfill any other purpose authorized by you and reasonably required for the App.

Your BSP may also use the information collected as described in this Privacy Policy, to inform you about goods and services that may be of interest to you.

Disclosure of Information


Greeneville Energy Authority does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.

Greeneville Energy Authority discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Greeneville Energy Authority to provide you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Greeneville Energy Authority obligations associated with the App.

Greeneville Energy Authority may be required to disclose information under certain circumstances:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce Greeneville Energy Authority’s rights arising from the Agreement entered into between you and Greeneville Energy Authority;
  • If Greeneville Energy Authority believes disclosure is necessary or appropriate to protect the rights, property, or safety of Greeneville Energy Authority, its customers or other third parties; or
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Greeneville Energy Authority’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information and/or your subscriber information held by Greeneville Energy Authority are among the assets transferred.

Your Choices About Our Collection, Use, and Disclosure of Information

The provision of the information described in this Privacy Policy is necessary for you to use the App.

Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.

Accessing and Correcting Information


You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to your BSP.

 

Data Security

All information you provide to us is stored on our secure servers behind firewalls. Greeneville Energy Authority utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Greeneville Energy Authority deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.

Greeneville Energy Authority runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.

Greeneville Energy Authority uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Greeneville Energy Authority systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.

You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. Greeneville Energy Authority is not responsible for any circumvention of any privacy settings or security measures provided.

Changes to this Privacy Policy

The date the Privacy Policy was last revised is identified at the end of this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Contact Information


To ask questions or comment about this Privacy Policy and Greeneville Energy Authority’s privacy practices for the Cloud Services contact us via e-mail at (This email address is being protected from spambots. You need JavaScript enabled to view it.) ?

GEA Board Members:

  • Sarah Webster – Chairman
  • Tim Teague – Vice-Chairman
  • Shane Hite – Secretary
  • James Emory
  • Willie Anderson

2023 Board Meeting Schedule: Held on the 4th Monday of the month

  • December 21, 2023 - Thursday - change to normal schedule  

2024 Board Meeting Schedule: Held on the 4th Tuesday of the month

  • January 23, 2024
  • February 26, 2024 - Monday - change to normal schedule 
  • March 26, 2024
  • April 1, 2024 Called Meeting - Monday 
  • April 9, 2024 Called Meeting 
  • April 23, 2024
  • May 29, 2024 - Wednesday - change to normal schedule
  • June 24, 2024 - Monday - change to normal schedule 
  • July 30, 2024 - 5th Tuesday - change to normal schedule
  • August 27, 2024
  • September 24, 2024
  • October 22, 2024
  • November 21, 2024 - Thursday - change to normal schedule 
  • December 23, 2024 - Monday - change to normal schedule

A Greeneville Energy Authority customer that desires to address the Board of Directors must call the Executive Assistant at 423-636-6222 two business days prior to the scheduled meeting. 

 

Attachments:
Download this file (GEA agenda for May 29 2024.pdf)GEA agenda for May 29 2024.pdf[ ]66 kB

If you have an unresolved issue or complaint regarding your electric service account that cannot be resolved by Greeneville Energy Authority, TVA may be able to help. Click this link to learn more:

www.tva.com/complaintresolution

Greeneville Energy Authority will strive for exceptional performance in the following areas:

  • Customer Service: Meeting or exceeding the expectations of our Customers in every interaction
  • Stewardship: Prudent management of assets and Customer investments
  • Innovation: Development and use of innovative procedures and practices that improve customer service and system reliability, drive efficiency, and enable lower rates
  • Reliability: The highest practical level of reliability in the region
  • Superior Work Environment: Create and maintain an environment where all can perform at the highest level of professionalism in the industry

SECTION 1.  RULES AND REGULATIONS

                    

  1. Application for Service. Each prospective Customer desiring new electric service will be required to execute an application form or an appropriate power supply contract before service is supplied by GEA.  Requirements for obtaining service may be found in the GEA Policy Manual, Section 3.1:  Application for Service. 

Greeneville Energy Authority is committed to providing electric power, energy, and related services to its Customers in a courteous, professional manner at the lowest practical cost with due regard to safety, reliability, and financial stability.

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Greeneville Energy Authority
110 N. College Street
Greeneville, TN 37743
Office: 423-636-6200
Payments: 1-866-999-4581