Please read the following update on prepaid electric accounts:

Accounts that reach a prepaid balance owed of ($0.01) or greater will be disconnected. This process will run seven days a week and disconnects will now occur every day of the week including weekends and holidays. Effective March 1st, 2021 a reconnection fee of ($5) will be required if the service is disconnected in this manner.  

Effective June 1st, 2021 a ($25) deposit will be required on accounts without a deposit on file disconnected in this manner.


Greeneville Light & Power System has established Community H.E.L.P. as a program to provide heat, electricity, and lighting assistance to Greeneville Light & Power Customers.  Pursuant to T.C.A. § 7-36-107(a)(12)(A), Community H.E.L.P. is currently funded through rounding up your monthly electric bill(s) to the next whole dollar amount (from 1¢ to 99¢per month) unless you opt-out your account(s) from the program.  Rounding up of monthly electric bills began March 25, 2020.  All Community H.E.L.P. proceeds are paid to the Greeneville-Greene County Community Ministry, Inc. (commonly known as the Food Bank) and are used by the Food Bank to assist the customers of Greeneville Light & Power with their power bills and to provide firewood through the Greene County Firewood Ministry without any administrative fees or charges.

You have the right to opt-out any or all of your GL&PS accounts from this program by giving GL&PS notice of your exercise of this right to opt-out.  Notice may be given to GL&PS of your decision to opt-out by:

  • Advising a GL&PS customer service representative in person at our 110 North College Street office and verifying with the representative the applicable account number(s).
  • Advising a GL&PS customer service representative by telephone at 423-636-6200 and verifying with the representative the applicable account number(s).
  • Emailing the main office at This email address is being protected from spambots. You need JavaScript enabled to view it. with a statement that you want to opt-out your account(s) identified by account number.

Your account number is listed on your monthly bill.

If you exercise your right to opt-out of this program on or before October 31, 2020, you will have the further option of receiving a refund of any previous rounded up amounts paid by you for the program.  After October 31, 2020, no refund of previous payments will be made.  If you choose to opt-out, your account’s enrollment will be removed no later than the first day of the account’s next regular billing cycle that begins no fewer than thirty (30) days after the date of your opt-out notice.


If you would like to contribute more than a monthly round-up amount to help meet the needs of our customers, please contact a GL&PS customer service representative.

Effective February 15, 2020, Greeneville Light & Power System will no longer be an Issuing Agent for State Electrical Permits. Permits will need to be purchased Online at For questions you will need to contact one of the following:

TN Department of Commerce & Insurance - 615-741-7170

Larry Craddock – 865-805-7022

Bruce Shelton – 423-419-0004


Tips on how to spot a scammer...

Don't be pushed into action. Just because someone looks or sounds official doesn't mean they are. Criminals hope we will be frightened into letting down our guard and that tactic often works. If you receive an unsolicited call or email that threatens legal action, ignore it.

Take control of your telephone. A significant portion of criminal's consumer activity involves telephone calls. Unfortunately, caller ID can no longer be considered reliable, so unless you recognize the telephone number, the best tactic is to let the call go to voicemail.

Greeneville Light & Power will never contact you by phone requesting payment. If you receive a call requesting payment, hang up and call us at 423-636-6200.

Also, use caution when making online payments. Some bill pay companies may come back as the result of an internet search and could possibly even use our logo to look like you are making a payment directly to us. These companies may charge a fee in addition to your payment. To ensure this doesn't happen, make certain you are making online payments through Smarthub. Check to make sure that the URL is correct in the address bar and look for the "lock" symbol. The appearance may vary between browsers and versions. Below are some samples:


smarthub link


smarthub link ff

Internet Explorer 11

smarthub link ie

To get your balance or make a payment, please use one of our methods listed in the article below:

 Payment Options

SmartHub is a great new way to pay your bill, report an outage, view your usage and much more!

It replaces our previous payment service, Ebill. In addition to paying your bill online, you can now preform the following tasks:

  • Report an outage 
  • View your power consumption
  • Ask us questions
  • View your billing history

Be sure to check it out

- Download SmartHub For Your Mobile Device -

Greeneville Light & Power System SmartHub for Android powered devices. Greeneville Light & Power System SmartHub for iPad, iPhone, and iPod touch.

You can now pay your bill or report an outage without waiting in line!

  • Call 423-636-6200
  • Press 1 to report an outage
  • Press 2 to hear your balance or pay your bill

You can view our outage map to see what areas are currently affected by outages. This information is updated live. Click the image below to access the map.

If you are viewing this on a mobile device, the summary table may cover the map. Click the small "x" in the upper left hand corner to close the table and see the map.


Outage Map


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Contact Us

Greeneville Light & Power
110 N. College Street
Greeneville, TN 37743
Office: 423-636-6200
Emergency: 423-636-6202