GLPS COVID-19 Response - For the latest information please visit Last updated November 6, 2020.

Please read the following update on prepaid electric accounts:

Accounts that reach a prepaid balance owed of ($0.01) or greater will be disconnected. This process will run seven days a week and disconnects will now occur every day of the week including weekends and holidays. Effective March 1st 2021 a reconnection fee of ($5) will be required if the service is disconnected in this manner.

Due to the COVID-19 virus, GL&PS recently made the decision to close the main office for a couple of weeks.

The office will reopen under normal business hours on Monday, November 9th @ 8:00 AM. 

Thank you again to all of our Greeneville Light &Power customers for your patience and understanding while we continue to serve your needs as effectively and safely as possible.



NOTICE: Due to COVID-19 concerns, the lobby of GLPS will be closed this week (October 26-30). All business will conducted through the drive-thru. We appreciate your patience and understanding.


Greeneville Light & Power System has established Community H.E.L.P. as a program to provide heat, electricity, and lighting assistance to Greeneville Light & Power Customers.  Pursuant to T.C.A. § 7-36-107(a)(12)(A), Community H.E.L.P. is currently funded through rounding up your monthly electric bill(s) to the next whole dollar amount (from 1¢ to 99¢per month) unless you opt-out your account(s) from the program.  Rounding up of monthly electric bills began March 25, 2020.  All Community H.E.L.P. proceeds are paid to the Greeneville-Greene County Community Ministry, Inc. (commonly known as the Food Bank) and are used by the Food Bank to assist the customers of Greeneville Light & Power with their power bills and to provide firewood through the Greene County Firewood Ministry without any administrative fees or charges.

You have the right to opt-out any or all of your GL&PS accounts from this program by giving GL&PS notice of your exercise of this right to opt-out.  Notice may be given to GL&PS of your decision to opt-out by:

  • Advising a GL&PS customer service representative in person at our 110 North College Street office and verifying with the representative the applicable account number(s).
  • Advising a GL&PS customer service representative by telephone at 423-636-6200 and verifying with the representative the applicable account number(s).
  • Emailing the main office at This email address is being protected from spambots. You need JavaScript enabled to view it. with a statement that you want to opt-out your account(s) identified by account number.

Your account number is listed on your monthly bill.

If you exercise your right to opt-out of this program on or before October 31, 2020, you will have the further option of receiving a refund of any previous rounded up amounts paid by you for the program.  After October 31, 2020, no refund of previous payments will be made.  If you choose to opt-out, your account’s enrollment will be removed no later than the first day of the account’s next regular billing cycle that begins no fewer than thirty (30) days after the date of your opt-out notice.


If you would like to contribute more than a monthly round-up amount to help meet the needs of our customers, please contact a GL&PS customer service representative.


On Tuesday, May 26 GL&PS will reopen its facilities to public access.  Because bringing people back together might increase the odds of spreading the COVID-19 virus, we will use the safe business practices listed below to protect the health and safety of all parties.  Although doing so may slightly inconvenience Customers and employees, protecting everyone’s health and safety is the primary concern.

Until further notice CUSTOMERS will be expected to:

  • Follow posted signs to enter the lobby through one door and then depart through another.
  • Wear a protective mask during their entire time within the GL&PS lobby. A mask will be provided for those who don’t have one. To protect the health of other Customers and of our employees, Customers refusing to wear masks will not be allowed in the lobby.  They will be advised how they might conduct their business via our drive through lanes, by telephone, or through one of our electronic options.
  • Follow the RED path simply to make a payment, or to follow the YELLOW path for all other Customer Service needs. Both colored paths are shown on signs and on the lobby floor.
  • Maintain social distance spacing by using the spots marked on the lobby floor for both colored paths.

Also until further notice GL&PS EMPLOYEES will:

  • Wear masks during face to face interactions with Customers.
  • Frequently disinfect their work areas and lobby surfaces.
  • NOT SERVE a Customer who refuses to wear a mask. For the protection of other Customers and of our employees, Customers without a mask will be asked to conduct their business via our drive through lanes or by telephone.

Greeneville Light & Power System participates in the TVA Green Switch Program (originally called Green Power Switch) whereby GL&PS customers may purchase 200 kWh blocks of renewable energy for $2.00/per block. Customers may purchase as many blocks as they wish for their homes or business @ the $2.00/per block rate and the charge is added to the customer’s monthly electric bill.

Customers who participate in the Green Switch Program are making an environmentally responsible choice by supporting solar, wind, and renewable energy generated in the Tennessee Valley.


One of the blessings of living in Greene County is being part of a community that takes care of its neighbors.  It’s easy to find many examples of that generosity, but I want to share with you further proof of just how well we care for one another when times are tough.

In early April TVA offered a donation of $15,000 to provide assistance with household electric bills owed by GL&PS Customers who were financially injured by the COVID-19 virus invasion.  The only conditions were that our community must match TVA’s donation by the end of September, and that all funds must be administered by a nonprofit charitable agency. 

To take advantage of this opportunity, we established the GREENE COUNTY COVID-19 RELIEF FUND and asked the Greene County United Way to serve as its administrator.    On April 17 we publicly introduced this program via GL&PS media and local radio and newspaper spots and first asked our community for support.  Remember, we had only six months to match TVA’s donation.    

Given the generosity of this community, it should not be a surprise, but I do think this to be a minor miracle; as of Friday, May 15, $13,745 had been contributed to this fund.  We have almost reached the goal in less than a month.   Thank you to all who made this happen.

That money is important because the GREENE COUNTY COVID-19 RELIEF FUND has already helped twenty families that had just about run out of options.  And because our economy will not return to normal immediately, the need will continue. 

All can be proud of the amazingly quick pace of contributions to the COVID-19 RELIEF FUND.  But there is another very important fact that you should know about the good people of Greene County.  Some of the folks who received help from the COVID-19 RELIEF Fund returned the money they received as soon as they were able to do so.  Others have partially repaid the money received during their time of need, and promise to repay the full amount. 

Repayment is are not required or expected of any recipient; those who are making repayments are doing that so that others in need can also be helped.  They are excellent examples of how our friends and neighbors share each other’s burdens.

WOW, what a great community this is.

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Greeneville Light & Power
110 N. College Street
Greeneville, TN 37743
Office: 423-636-6200
Emergency: 423-636-6202