Tips on how to spot a scammer...
Don't be pushed into action. Just because someone looks or sounds official doesn't mean they are. Criminals hope we will be frightened into letting down our guard and that tactic often works. If you receive an unsolicited call or email that threatens legal action, ignore it.
Take control of your telephone. A significant portion of criminal's consumer activity involves telephone calls. Unfortunately, caller ID can no longer be considered reliable, so unless you recognize the telephone number, the best tactic is to let the call go to voicemail.
Greeneville Energy Authority will never contact you by phone requesting payment. If you receive a call requesting payment, hang up and call us at 423-636-6200.
Also, use caution when making online payments. Some bill pay companies may come back as the result of an internet search and could possibly even use our logo to look like you are making a payment directly to us. These companies may charge a fee in addition to your payment. To ensure this doesn't happen, make certain you are making online payments through Smarthub. Check to make sure that the URL is correct in the address bar and look for the "lock" symbol. The appearance may vary between browsers and versions. Below are some samples:
Chrome
Firefox
Internet Explorer 11
To get your balance or make a payment, please use one of our methods listed in the article below:
