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If you are trying to report a power outage, please use SmartHub ( or call us at 423-636-6200.

Please allow us 2 business days to respond to your request.

Thank you,

Greeneville Light and Power

If you have a question for us, check out our FAQ Section!

If you would like to contact us via email, we would prefer you use SmartHub. It allows us to keep track of your message and will ensure someone responds in a timely manner.

Otherwise, please see our information below:


Greeneville Energy Authority

110 N. College St.

Greeneville, TN 37745


Below is a list of Frequently Asked Questions:

Q: Can I pay my bill online?

A: Certainly! Just go to and create your online account. You can pay your bill via E-Check or Credit card.


Q: What do I do if my power is out?

A: Give us a call at 423-636-6200 and press 1 for outages. You can also report an outage using the Smarthub app for Android, iPhone or iPad.

Greeneville Light & Power System SmartHub for Android powered devices.Greeneville Light & Power System SmartHub for iPad, iPhone, and iPod touch.


Q: What can I do about trees that are close to powerlines on my property?

A: Call our tree trimming department at 423-636-6219.


Q: What’s required to have power turned on?

A: Two forms of identification, one of which must include a photo. New customers applying electronically or in person will be required to undergo an identify/credit check. Social security number is required to run the identify/credit check. Deposit may be required.


Q: How do I change my password?

A: To change your password; on login page select “can’t access your account”. A new temporary password will be emailed to you.


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Greeneville Energy Authority
110 N. College Street
Greeneville, TN 37743
Office: 423-636-6200
Payments: 1-866-999-4581